To book an adventure with us, a deposit of the full adventure cost must be made. You have the option to pay for your adventure in full at the time of booking. Should you desire, you are welcome to pay for this adventure incrementally, interest free, however the balance of this account is due in full, six-weeks prior to the date of intended travel.
You will be contacted by 100% Adventure seven-weeks prior to the date of intended travel to seek your endorsement to proceed with your booking. You are entitled to a full refund on all monies invested for this adventure up to six-weeks prior to the date of travel. Within six-weeks prior to the date of travel, if you decide that you no longer wish to travel or you can no longer travel on the chosen date, your money is now no longer refundable, it has been spent in good faith for your adventure. Your money is however transferrable as travel credit to another adventure within a 12-month period. In the event that you decide that you do not wish to travel or you are unable to travel within the following 12-month period, you will be required to seek refund through your personal travel insurer.
Insurance: 100% Adventure recommends that you obtain personal travel insurance for all domestic and international travel, this is for your protection and safety. In the event that you are not entitled to a refund and you do not wish to use your travel credits within the following 12-month period, 100% Adventure is not liable for the release of funds. The procurement of a travel insurance upon booking your adventure will protect your travel investment. Please do not leave the purchase of a travel insurance policy until closer to the date of travel, insurance companies retain the right to refuse making payment due to a lack of time between the purchase of a policy and an application for payment. A policy purchased at the earliest available opportunity presents the highest chance of payout.
COVID related issues: In the event that it is within six-weeks and you have become a COVID close contact, have contracted COVID, or there has been a COVID related travel ban emplaced which prevents your participation on your chosen adventure, you will receive a 100% refund on all monies up to the date of travel to your adventure destination.
PLEASE NOTE: That in the event that you are a COVID close contact or you have yourself contracted COVID, we require a letter from your physician stating these facts. We cannot release your monies without this documentation. In the event that there is a travel ban preventing your travel to or from the chosen destination or a restriction on travel that requires a period of mandated quarantine* at either your destination or home location, we will know of this, there is no further proof required, but in order to receive payment, the information detailing these restrictions must be detailed on governmental websites.
* Be advised that in the event that you have commenced your adventure and a period of mandated quarantine comes into effect at either end of your travel, we at 100% Adventure are unable to offer you a full refund as we have already invested your trek fee for the adventure that you are currently an active participant. We will work with you in this circumstance to offer you a solution that you desire, be that to remain on the trek or to depart to your home destination to prevent a period of mandated quarantine, be that at home or a hotel.
If you have any questions that pertain to our refund policy, please contact us, we're here to answer your questions and want to see you excited for you adventure and enjoy a stress free booking system.
